Frequently Asked Questions

Our business hours are from 9.00 AM-6.00 PM (GMT+1), but we provide 24/7 global support when required.

We provide all the necessary software for all our products, including the POS systems and the related add-ons. Hardware is optional and we will provide you with the necessary details and products upon request.

We have a 24/7 support line where you can call and contact our team. You can also email us at support@witmeg.com for any inquiries you may have. Furthermore, you can use our contact form to send us a message. 

We create and host both dynamic and eCommerce websites associated with your business, for which you use WITMEG products and services.

Our monthly subscriptions are paid through the credit/debit card you used to purchase our product/s. We also offer the direct debit option in countries where our system is supported. 

Yes, our system can work offline when there is no active internet connection present.

You can download your product details, customer details and transactional details anytime you want from the system.

If your current hardware is compatible with our system, you can reuse them. Our team can help you figure out whether you can reuse your hardware.

Yes. Our back office system offers all the necessary functions to run the front end smoothly, such as item creation, customer account creation and many more.

The system will be good to go immediately after the purchase, but it may require a set-up time depending on the amount of data that is needed to be uploaded to the system.

Yes. All our products offer multi-location support in case your business is operating across multiple locations.

Yes. You can add several users to one system and manage user permissions accordingly.

EPOS systems suit business models of all sizes and complexities. They bring many advantages that help your business grow faster. Depending on the type of epos system for retail or restaurants the number of payment terminals, mobile management and reporting apps also need to be considered when choosing an EPOS system and related hardware.

Our back office system is Cloud-based so that all your important data are saved.

At the moment, our POS system does not run on iPads.

Our back office system runs on all the mainstream operating systems such as Mac and Windows. The front office system runs on Windows 7 and higher versions.

Yes. You can download the data from your old system, transfer it into a format that is compatible with our system, and then export.

Yes. Our system is user-friendly and very easy to get used to, so even a non-technical person can use it easily.

You can find our return, cancellation and termination policy in our Terms & Conditions. Read our Terms & Conditions here.

Yes. We offer a customer loyalty module with our products where you are able to offer loyalty points, deals and offers and many other benefits to your customers.

The features offered by each plan are different so that they can accommodate businesses of different sizes. The custom plan is designed to offer larger businesses with customised solutions to suit their business needs

No. You don’t need to provide your business registration certificate to register for WITMEG.

You can cancel your purchased plan at any time through the WITMEG Control Center.

You can downgrade your purchased plan anytime through the WITMEG Control Center.

Your data will be continuously backed up to the Cloud whenever there is an active internet connection. The backed-up data will be retained for an amount of time as defined in the Data Retention Policy in our Terms & Conditions. Read our Terms & Conditions here 

You can check when your next payment is due in the WITMEG Control Center. Your next billing date will also be notified via email.

Yes it is possible to cancel your subscription in the middle of a billing cycle, but you will still be charged for that month. The cancellation will be effective from the immediate next month.

You can change your payment method to another supported payment method from the WITMEG Control Center.

Apart from cash payments, WITMEG supports card payments. Our payment terminals are EMV-compliant, so they support all types of credit/debit card payments. 

Not at the moment, but this functionality will be supported in the near future.

There is no daily transaction limit for the number of payments you can accept with the WITMEG system. You can handle as many transactions as you like up to any amount.

This functionality is not available at the moment.

Yes. You can customise your receipt format from the back office system of the WITMEG POS system. 

Yes. You can create and give multiple promotion types for your customers through the system. Be it Buy One Get One, multi-buys, multi-saves or any other promotion, you can create them in the POS system. 

Yes. With the self-service kiosk, you can encourage upselling and cross-selling among your customers ensuring more purchases.

No. The waiter pad does not allow this functionality. But you can always see your customer order histories from the back office.

Yes. You can set reorder levels when you are adding inventory and the system will notify you when you need to reorder stocks.

Yes. The system will notify you when your stocks are low and how many are left in inventory.

Yes. Your customers will be able to see the number of available items on your eCommerce website because it integrates with the POS system in real-time.

Yes. All reports can be accessed and viewed online.

The system provides built-in reports to monitor sales and product performances in your store including X and Z reports and Ad hoc reports.

Yes. You can request customised reports and our team will be able to help you.

Yes. We provide the option to export your reports into other formats.

Yes. You can print and issue receipts to your customers even when the system is offline.

Yes. We provide instalment schemes for hardware. Please get in touch with our support team for more information.

Please get in touch with our sales team and they will be able to advise you. Contact our sales team here. 

On-premise support is provided where the hardware has been supplied by us. Additional charges may be applicable depending on the location, nature of the issue, etc.

All our products are user-friendly and do not require a long training time for your staff. Additionally, our 24/7 support line is always available to answer any request made by the client.

Yes. Our support team is available 24/7, even on weekends and bank holidays to provide you with uninterrupted support.

Although it is rarely needed due to the ease of use of the system, you can request additional training from us anytime.