December 18

How restaurant shift management systems facilitate better customer experience


Restaurant shift management uses software to streamline and manage human resources—this way businesses can choose the best way to serve customers, exceed their expectations, and achieve customer satisfaction. 

For a restaurant to gain a competitive advantage, it must focus on offering a five-star service to customers with the tri-factor of good atmosphere, great taste, and premium resource allocation at reasonable prices. 

This can be achieved through the implementation of a shift management system which ensures that diners will have a memorable experience and be able to unwind and fine dine. Let’s explore the other benefits of using a shift management system for restaurants.

The benefits of using a management system for restaurant shifts

Managing a restaurant is a tedious job because you must be approachable, foster a hygienic and safe environment, retain old customers while attracting new diners, maintain the restaurant’s unique factor all while ensuring that prices remain competitive and reasonable. 

A restaurant shift management system poses several benefits to a restaurant when it comes to resource allocation, decision-making, service, and quality.  

  • Offers a better dining experience: A shift management system allocates staff and the floor plan for the running of the restaurant, enhancing customer satisfaction. This is because a shift management system will have details about the employees covering the shift, keeping all employees responsible and accountable, which is likely to elevate restaurant services.
  • Reduces errors and miscommunication: Shift management software improves the chain of communication and reduces errors, which increases service value and customer satisfaction. During peak hours, a restaurant can efficiently manage time and increase productivity. This will increase speed and reduce costs which can help with gaining a competitive advantage. 
  • Increases efficiency: With shift management software scheduling shifts, calculating the number of hours worked, and tracking time off requests for leave can aid better time management and even save time and reduce errors compared to manual methods, which ultimately leads to the end goal of customer satisfaction.  
  • Improves accuracy: Software eliminates the need for manual calculations and entirely scraps the risk of human error. The shift management system for restaurants can also establish rules and regulations that pave the way for up-to-date information and accurate records, allowing the restaurant to be proactive and not reactive to customer requests.
  • Betters communication: Roster management software solutions have features that allow employees to view their schedules, manage time off and leave, and communicate with managers, waiters, chefs, and delivery drivers. This is likely to improve communication and connectivity within the restaurant, and among customers and waitstaff as well.
  • Enhances transparency: By having all roster information stored in one centralised and integrated location, employees can see their work schedules and workloads, with updates or work process changes. This increases transparency, reduces misunderstandings among restaurant front-end and back-end staff, and keeps customers informed.

What are some tips that a restaurant can use when implementing a restaurant shift management system? 

A restaurant shift management system can assist in smoothening and simplifying restaurant functions. A shift management system can: 

Understand peak hours 

With a restaurant management system in play, a business can identify the busiest and slowest times in a restaurant. This way, a business can allocate a higher number of waiters, chefs, and delivery drivers during peak hours, for better service delivery, finding a way to balance labour costs. 

Consider employee preferences

With a restaurant management system, managers or owners of establishments can motivate and encourage employees by creating schedules that keep them happy. This will ultimately lead to job satisfaction among restaurant staff, which in turn means enhanced workforce productivity.

Make shift rotation fair 

Management systems will be able to distribute and delegate workloads evenly, and managers will be able to use a fair rotation system for restaurant shifts. This will prevent employees from edging closer to burnout phases in their work life and will instead help them maintain a work-life balance.

Give your customers the best experience possible by allocating the right resources at the right time

The restaurant industry is versatile, diverse, and quickly saturating because of the competitors in the industry. This saturated market results in a restaurant having to take on new processes to simplify and streamline pre-existing processes. 

However, with a  restaurant shift management system, managers can ensure their restaurant gains a competitive edge, witnesses lower costs, gets better stakeholder feedback, motivates employees, and increases revenue.