Achieve better service times with kitchen display systems

Kitchen display systems are a game-changer in restaurants, capable of tackling ordering and streamlining communication.

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What are kitchen display systems?

Kitchen display systems use digital screens to take down orders which are then passed onto the backend of the restaurant. Kitchen systems are centralised and eliminate the need for waiters to walk around with pen and paper when diners can come to the restaurant and place their orders in a few moments with a tap of the finger.

Data has shown that restaurants that leverage automated solutions like display systems have reduced their ticket time by an average of 69% and have been able to increase order accuracy by 83%.

What can kitchen display systems do?

A kitchen display system can do more than just ordering and sending it to the kitchen. A display system can coordinate the front end and the back end of the restaurant. A WITMEG WaiterPad can take and place orders, streamline communication between diners and waiters and expand service capabilities.

The features of the WITMEG WaiterPad and what it brings to the table :

View menus on the tablet

Assign and re-assign order types

Set cover numbers for each order

View table status

View order history

Add order notes

Why do you need display systems?

Display systems can be an advantageous addition to servicing, they allow a restaurant to put the consumers first, manage workflow and timing efficiently, optimise costs and eliminate forms of wastage. The WITMEG WaiterPad offers a branch of benefits to restaurants

Save time on orders

Placing orders using a display system allows us to prioritise time and space during peak hours. An ordering system results in speedy servicing, this build-up of efficiency within the restaurant heightens consumer satisfaction.

Never miss orders

With an order management system in restaurants, the integrated lines of communication, result in the ability to meet all diners' needs at once, this way the restaurant can gain markups in revenue and reach financial objectives.

Manage dine-in, takeaway and orders

Can manage a series of tasks for a restaurant, can tone balance between different types of orders and the ability to expand service types. Which increases satisfaction and pushes consumer expectations and experience.

Easily track multiple orders at once

The centralisation of an order management system allows restaurants to keep an eye on all orders, see their progress, and the potential wait time and this results in an ability to serve diners according to this tracker.

Improves communication

An ordering system sharpens and improves the communication between your diner and your backhouse chefs, when there is a clear stream of communication it results in fewer mistakes, improved services, better reviews, loyalty and a recurrence of consumers.

Reduced wastage

Order management systems tend to manage inventory and produce insights on resources which can assist a restaurant during resource planning and allocation. This can reduce costs, prioritise financial objectives and result in a sustainable initiative.

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How do stakeholders benefit from order management systems?

Several stakeholder relationships are facilitated in the restaurant industry and an order management system is likely to improve and strengthen overall stakeholder bonds.

The stakeholder relationships that are mended and strengthened:

Laying the groundwork

Restaurateurs

Through centralisation and integration, they can monitor the happenings with financial data and insights, which pushes for better decision-making, increased profit margins and achievement of objectives.

This is the first step in the purchasing process and deals with analysing consumer information, such as demand and types of products witnessing speedy sales, how many items are left in stock, and which products are at the end of their shelf life.

Coordinating with departments

Employees

Better improved communication between diners and employees facilitates less area for error-making, more accuracy, and higher productivity and can make work rewarding for employees due to service improvements.

Once the collation and data collection procedures are over, it is best to run through the order with other departments for financial release and budgeting. The integration and centralisation capabilities of a purchase management system help here.

Suppliers

Releasing and dispatching items

Once the purchase order has been approved, it is sent to suppliers and negotiated. Once it has been accepted, it is delivered to the warehouse and undergoes a quality-checking process. This way, the balance between buying and selling is improved.

A centralised and integrated management system improves the relationship between the restaurant prioritising less wastage, cost control and will push suppliers to engage as orders are prompted based on data.

Tracking and accounting

Diners

Diners benefit because of speedy services, contactless ordering and delivery, and higher accuracy which exceeds their expectations and can convert them into loyal customers.

Once the goods have been quality-checked. The tracking and accounting processes can begin, where cash flow is forecasted, budgets are made, and consumer preferences are highlighted. This ensures that all stakeholders are on the same page.

Key Features of WITMEG to add value to businesses

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Technical Support

24/7 technical support dedicated to an exceptional customer service

Cloud Sync

Real-time data syncing to the Cloud when connected to an active internet connection

Offline Access

Fully functional system even when there is no internet connection available

FAQs

What are the challenges in implementing an order management system?

Challenges in implementing order management tend to be the ability to adapt by stakeholders, reliable internet connection and initial costs. Shortcomings can be curbed through training your workers, educating them on the need for automation in servicing to improve customer satisfaction, how costs can be curtailed and how profit margins can be pushed up.

What are the factors that should be considered when implementing order management systems?

Order management systems are vital for service in today's setback, it is important to consider the size of the business, the in-house and out-house operations, the demographics of stakeholders, competition levels and the need for unique selling points.

If you are considering implementing digital solutions for your restaurant and are in need of restaurant EPOS systems you should speak to a specialist from WITMEG to navigate the ideal solution to address the needs of your restaurant.

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